Waltham, MA
Date Posted: May 16, 2017
Employment Type: Contract To Hire
Job Id: 7675

Job Description

Job Duties:

  • Track and manage all RMA returns for credit.
  • Track reason codes for returns and analyze trends.
  • Work with department manager to minimize returns.
  • Work with Product Management team to maintain pricing information and price lists for Sales and Distribution channels in our CRM Database.
  • Coordinate with the Product Management team to ensure price list accuracy by updating prices and descriptions, removing discontinued parts and adding new items on an ongoing basis.
  • Assist with the set up all new parts for the company's Factories and Distribution Sales Offices.
  • Cover Breaks for the receptionist and Call Center.
  • Provide back up for all RA Credit Transactions.
  • Learn all aspects of the Sales Order process and provide assistance to the Commercial Operations Managers.
  • Work on special projects as necessary.
  • Provide backup to maintain our customers in our CRM database by setting up new customers, merging duplicates and inactivating old.

Job Requirements:

  • High school diploma or GED equivalent is required. 
  • Minimum of 5 years in a business environment is required.
  • Proficiency in Microsoft Outlook Applications is necessary.
  • Advanced Excel skills are required.
  • Computer knowledge with databases is desired.
  • Must be customer service oriented.
  • Ability to multitask is necessary.
  • Must have strong attention to detail.

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